Help Center

Help Centre

Need help with your order or a product? You're in the right place. Browse the topics below, chat with us, or email sales@bashfashion.co.uk.

Orders & Tracking

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking reference and a link to follow your delivery.

How long does delivery take?

Orders are processed within 1–3 business days, then delivered within 5–15 business days depending on destination. Exact estimates are shown at checkout and in your cart.

Is shipping free?

Yes — shipping to the United Kingdom is always free, with no minimum spend. We also ship free to most of the 42 countries we serve; where free shipping isn't available, the cost is calculated and shown in your cart and at checkout before you pay.

Can I change my delivery address after placing an order?

Contact us as quickly as possible via live chat or email. We'll do our best to update your address before dispatch, but we can't guarantee changes once an order has left our warehouse.

My order says delivered but I haven't received it — what should I do?

First, check with neighbours or a safe location on your property. If the parcel still can't be found, contact us within 5 days of the marked delivery date and we'll look into it with the carrier.

Returns & Refunds

What is your return policy?

We accept change-of-mind returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Full details are in our Refund Policy.

How do I start a return?

Email sales@bashfashion.co.uk with your order number and the reason for the return, and we'll guide you through the next steps.

Who pays for return shipping?

For change-of-mind returns, return shipping is the customer's responsibility. If an item arrives faulty or damaged, we'll cover the cost — see below.

My item arrived faulty or damaged — what should I do?

We're sorry to hear that. Contact us at sales@bashfashion.co.uk with your order number, a description of the issue, and photos or a short video, and we'll sort out a replacement or refund. Faulty and damaged items are covered by our 6-month guarantee.

When will I receive my refund?

Once we've received and inspected your return, we'll process your refund to your original payment method and notify you by email. See our Refund Policy for full details.

Products & Compatibility

Are your products genuine or original brand parts?

BashFashion is an independent retailer. Where a brand or model name appears on a listing, it's used solely to describe compatibility or intended fitment — it doesn't imply the product is an original or brand-authorised part, and we're not affiliated with, endorsed by, or officially connected to the brands referenced. See our Trademark Notice for full details.

How do I know if a product is right for me?

Each product listing includes compatibility and specification details. If you're unsure, chat with us or email sales@bashfashion.co.uk and we'll help before you order.

What does your 6-month guarantee cover?

If a product develops a fault within 6 months of delivery, contact us and we'll arrange a replacement or refund. This is in addition to your statutory consumer rights.

Payments & Pricing

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed securely — we never store your card details.

Will I be charged import duty or VAT?

For UK orders under £135, what you see at checkout is what you pay — no import duties apply. For orders over £135, import duties may apply on delivery. Full details are in our Shipping Policy.

Contact Us

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